Privacy Policy
Second Line
Introduction
Effective Date: 20th March 2026
iApp Technologies LLP ("we," "us," or "our") is committed to protecting your privacy. This
Privacy Policy explains how we collect, use, disclose, and safeguard your personal information
when you use our Second Line Number App (the "App").
By downloading, accessing, or using the App, you consent to the practices described in this
Privacy Policy.
Information We Collect
1. Information You Provide: We do not collect any personal information from users. You are not required to provide any personal data to use the App.
2. Call and Message Data: To provide you with second-line phone number services, we may collect and store call and message data, including:
- Call logs
- Voicemails
- SMS or MMS messages
- Communication metadata (such as timestamps and recipient numbers)
3. Device Information: We may collect information about your device including:
- Device model
- Operating system
- Unique device identifiers
- IP address
- App usage information
4. Location Information: With your consent, we may collect location information
from your device to provide certain location-based features and improve service quality.
You may disable location access at any time through your device settings.
5. Payment Information: All in-app purchases and subscriptions are processed by
Apple App Store.
We do not collect, process, or store your credit card details or payment information. Payment
data is handled directly by Apple according to their privacy and security policies.
6. User Content: We may collect and store content you submit through the App including:
- Text messages
- Photos
- Media files
- Other communications sent through the App
SMS Messaging and Mobile Information
Second Line provides users with virtual phone numbers that enable sending and receiving SMS messages and phone calls through the application.
Opt-In Consent
By creating a Second Line account and agreeing to our Terms of Service, Privacy Policy, and SMS Terms & Conditions, you expressly consent to send and receive SMS/MMS messages through your assigned virtual phone number. Consent is obtained during account registration before a virtual number is assigned to you.
Message Frequency
Message frequency varies based on user-initiated conversations. Second Line does not send unsolicited marketing messages. Messaging traffic consists primarily of person-to-person conversations and occasional account-related notifications such as verification messages and service alerts.
Message and Data Rates
Message and data rates may apply. Standard messaging and data charges from your wireless carrier may apply to messages sent and received through the Second Line app. Please contact your mobile carrier for details about your messaging plan and any associated costs.
Opt-Out (STOP)
You can stop receiving messages at any time by:
- Texting STOP/UNSUBSCRIBE/CANCEL/END/QUIT to any conversation to stop receiving messages.
- Deleting your Second Line account through the app settings.
- Contacting us at iappllp650@gmail.com to request opt-out.
Help & Support (HELP)
If you need assistance, text HELP/INFO/SUPPORT to receive support information. You will receive a reply: "Second Line Support: For help, visit https://secondline.iapplabz.co.in/faq or email iappllp650@gmail.com. Message & data rates may apply. Text STOP to cancel."
SMS Data Sharing & Third Parties
Mobile numbers and SMS opt-in consent are collected and used solely to provide the communication
services requested by the user. Second Line does not share, sell, rent, or disclose mobile
numbers or SMS opt-in data to third parties or affiliates for marketing or promotional
purposes.
All categories of user data explicitly exclude text messaging originator opt-in data and
consent. This information will not be shared with any third parties for marketing
purposes.
Mobile numbers and related communication data may only be shared with telecommunications
carriers and trusted messaging service providers strictly as necessary to deliver SMS
and voice services. Such sharing is limited to service delivery purposes only and not for
marketing or promotional use.
SMS Terms & Conditions
For complete details about our messaging program, including opt-in, opt-out, and disclosure information, please review our SMS Terms & Conditions.
How We Use Your Information
We may use your personal information for the following purposes:
- To provide, maintain, and improve the App's functionality and services.
- To communicate with you, respond to your inquiries, and provide customer support.
- To process your payments for in-app purchases.
- To send you promotional and marketing communications, where permitted by applicable law.
- To detect and prevent fraudulent activities, security breaches, and abuse of the App.
- To comply with legal obligations and enforce our terms of service.
Disclosure of Your Information
We may disclose your information in the following situations:
1. Telecommunications Providers
Your phone number and messaging data may be
shared with telecommunications carriers and service providers strictly for the purpose of
enabling SMS and voice communication services.
2. Service Providers
We may share limited information with trusted third-party service providers that help us operate
the App, such as:
- cloud hosting providers
- analytics services
- customer support tools
3. Legal Compliance
We may disclose your information if required to:
- comply with legal obligations
- respond to lawful requests by public authorities
- protect the rights, safety, or property of iApp Technologies LLP or our users
4. Business Transfers:
If we are involved in a merger, acquisition, financing, or sale of company assets, your
information may be transferred as part of that transaction.
Your Choices
You have the following choices regarding your personal information:
1. Access and Update: You may access, review, and update your personal information through the App's settings.
2. Marketing Communications: You can opt out of receiving promotional emails by following the instructions provided in those emails or by contacting us at iappllp650@gmail.com
3. Location Information: You can control the App's access to your device's location through your device settings.
Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal
information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure.
Short Duration Calls
Short duration calls within a month defined as calls lasting 8 seconds or less may be
considered a violation of our Terms of Service.
If the percentage of such calls exceeds 10% of your total calls, the associated Second
Line number may be restricted, suspended, or permanently blocked.
Short duration calls may indicate spam or suspicious activity and may lead to account
restrictions under our anti-spam and abuse prevention policies.
Credit Usage Policy
Under our credit-based billing system:
1 credit = 1 minute of usage, applied based on the country-specific rate for outgoing or
incoming calls and SMS.
Credits are billed per full minute:
- 1–60 seconds → 1 credit
- 61–120 seconds → 2 credits
- And so on.
We may update credit usage terms when necessary to maintain service integrity and comply with telecom regulations.
Changes to this Privacy Policy
We may update this Privacy Policy periodically. If material changes are made, we will notify
users by posting the updated policy within the App or through other appropriate communication
channels.
Your continued use of the App after the updated policy becomes effective indicates your
acceptance of the changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please
contact us:
Email: iappllp650@gmail.com
Company:iApp Technologies LLP